Why Use Messages On Hold?

Because your members are listening

Their attention is something your competitors pay millions to attract. And if members don't hear from you, they won't know you offer the better deals.

Because it promotes cross selling and reverse cross selling

Consider when a member asks a phone rep about a service they just heard about while on-hold. The psychology of cross selling has just reversed. Instead of feeling like a pushy salesperson, your phone rep now feels like a welcome advisor. Confidence and cross selling no longer need to be mutually exclusive.

Because it's an excellent member communications tool

Whether mobilizing members to political action, soliciting nominations for the next board elections, or de-bunking bait and switch offers from big competitors, Messages On Hold can effectively reach thousands of your members.