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| 1. Will it work on my phone
system? |
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Most phone systems manufactured in the past 10 years have
MOH (Music On Hold) capabilities. If you aren't sure, and
the information isn't in your phone system manual, please
call your phone vendor. But even if your phone system doesn't
have MOH capabilities, we have low cost hardware solutions
to solve most problems. Please contact
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| 2. What kind of hardware is
required? |
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You will need two basic kinds of hardware to play our Messages-On-Hold.
One is the MOH circuitry, which is more than likely already
installed in your phone system. The other is the actual sound
source, or player itself. Any one of the following will work:
a digital playback unit (which includes CD loading, cassette
loading, and internet downloadable), a computer, an MP3 player,
a CD player, or cassette player. Click
here for our Hardware options return
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| 3. Who installs the hardware? |
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We can supply the sound source or player (of course, you are
welcome to provide your own), but the installation should be
done by your phone vendor. Note: Be sure to involve your phone
service vendor in any work done on your phones. Permitting outside
technicians to access your phone system could void warranties
or service contracts.
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| 4. Who owns the hardware? |
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This has been our long-standing policy: As long as it works,
it's yours. But at the point that it malfunctions in anyway,
it becomes ours and we will replace it immediately.
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| 5. Is there a contract involved?
How much does it cost? |
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No contract is required to do business with us. However, we
do offer discounted rates if you agree to sign a one-year contract
and prepay for a certain number of new productions.
Click
here for more pricing information return
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| 6. Does it cost extra for additional
branch locations? |
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We will not charge you extra for additional branch locations
as long as; 1) We are reproducing exact duplicates of the primary
production, 2) We are shipping all the productions to one location,
3) There are 10 or less branch locations. If you want productions
shipped to each branch directly, the cost is $5 per production
per location.
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| 7. What's the difference between
a digital player and a CD or cassette player? |
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The main difference is in the durability of the equipment. CD
and cassette players, which have many moving parts (servo-motors,
lasers, tape heads, etc.), were never designed for continuous
24 hour-a-day use, and therefore will wear out much faster than
the digital units. The digital units, on the other hand, load
the entire Messages on Hold program onto digital flash memory,
which has no moving parts and no sound degradation play after
play. The only downside to a digital unit is that it costs more
than your standard CD or cassette player, but the investment
is outweighed by its dependability (some of our digital units
have been on the job for 7 years now without ever needing servicing!!!).
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| 8. Who writes the scripts? |
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Every month, we send to our clients our
Script
Sampler, which has between 15 and 20 seasonal and timely
suggestions for your Messages on Hold script. These are written
by our team of experts who know the seasonal needs and interests
of credit unions. Many of our clients just fill in their specifics
(cu name, interest rates, etc.) and fax it back to us for production.
It can take as little as 5 minutes of your time. Of course,
you can write your own if you like, it's up to you.
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| 9. Do you have samples I can
listen to? |
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Yes. We have various samples that can be accessed from our
Samples
page. You will need either Windows Media Player or RealPlayer
(now called RealOne) installed on your computer to listen to
them online. You can also download them as MP3 files to be played
offline. And if for some reason your computer doesn't have sound
capabilities, you can always request that a demo be sent to
you on CD or cassette.
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| 10. How long will it take for
me to receive my production? |
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Depending on what day of the week we receive your finished script,
it could be back to you in as little as three days (or less if
we are sending you mp3 or WAV files via email). We record
on Mondays and Thursdays, and all productions are in the mail
the following day. The only variable is the time it will take
to get to you in the mail. (Of course we can always over-night
it, if you're in a real hurry)
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| 11. What format will my finished
production come in? |
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We have the technology to produce your on-hold production in
whatever file format or interface that you need. Tape, CD, WAV
file, MP3, or whatever else your on-hold hardware or phone system
requires.
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| 12. Why can't we just use the
radio or play commercial CDs or tapes? |
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It isn't advisable for two reasons. First, you would be liable
for royalties to ASCAP and BMI, two industry watchdog groups
who monitor the use of licensed music for commercial purposes.
If you are caught, you could be liable for fines by as much
as $100,000. Click
here for more info from BMI's website. And second, you would
have no control over what your members were hearing while on-hold,
the worst-case scenario being an ad for one of your competitors.
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